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There has been several talks about buying from China or the USA. I don’t want to get into the continental buying battle. We live in a small world these days and each consumer has to weigh ALL the pluses and minuses to where he or she buys an item.
So, I want to tell you why I think OSE has it over some of the competition.
1) I try to offer a reasonably priced item every day, on every item. I probably won’t be the cheapest all the time, but I have more to offer than price alone.
2) Quick shipping. All orders are shipped within 2 business days(unless emailed). Most times the same or next business Day. And most customers in the USA will receive orders within 3-5 business days.
3) All items are packaged well. This may sound crazy, but I've received more than a few orders from companies with things swimming, I mean banging around the box. Those items needed returning.
4) I handle all order mistakes or problems with a quick response. Being a hobbyist myself, I realize the urgency of needing items and want to get any problems fixed asap.
5) Email questions about item questions or setups are handled in a timely manner. If I don’t have the answer, I try to point someone to someplace that does. Even if it means sending them to a direct competitor of mine.
6) Getting to the person in charge is pretty easy. I’m a very small company. Its my two boys, wife and a couple of girls at work that help get it all done. I was once called by a customer asking for the shipping department. I explained that "he had reached, shipping, receiving, accounting and upper level management, how can I help". After a good laugh we spoke about boats for about an hour.
7) I offer a forum for ANYONE(even the competition) to learn and talk about the hobby we love.
8) And the biggest one of all. I've used and tested "almost" every item I sell. BEFORE I sell them to customers. I don’t expect customers to send money to become Beta Testers for my products.
In closing, the most important thing to me is that we all have fun in this hobby! Life is short, lets enjoy it.
Thanks for reading!
So, I want to tell you why I think OSE has it over some of the competition.
1) I try to offer a reasonably priced item every day, on every item. I probably won’t be the cheapest all the time, but I have more to offer than price alone.
2) Quick shipping. All orders are shipped within 2 business days(unless emailed). Most times the same or next business Day. And most customers in the USA will receive orders within 3-5 business days.
3) All items are packaged well. This may sound crazy, but I've received more than a few orders from companies with things swimming, I mean banging around the box. Those items needed returning.
4) I handle all order mistakes or problems with a quick response. Being a hobbyist myself, I realize the urgency of needing items and want to get any problems fixed asap.
5) Email questions about item questions or setups are handled in a timely manner. If I don’t have the answer, I try to point someone to someplace that does. Even if it means sending them to a direct competitor of mine.
6) Getting to the person in charge is pretty easy. I’m a very small company. Its my two boys, wife and a couple of girls at work that help get it all done. I was once called by a customer asking for the shipping department. I explained that "he had reached, shipping, receiving, accounting and upper level management, how can I help". After a good laugh we spoke about boats for about an hour.
7) I offer a forum for ANYONE(even the competition) to learn and talk about the hobby we love.
8) And the biggest one of all. I've used and tested "almost" every item I sell. BEFORE I sell them to customers. I don’t expect customers to send money to become Beta Testers for my products.
In closing, the most important thing to me is that we all have fun in this hobby! Life is short, lets enjoy it.
Thanks for reading!
and I don't care where you get your stuff from.... no matter what you sell these days most of it ain't being made from here..... at least I know a small portion is staying in the States if I buy from you.... though with your great prices I know you can't be hanging onto to much $....
Besides, who can beat this forum that brings us all together to share our ideas, thoughts, frustrations, and experience while having a great time in this hobby! 
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