King Of Shaves C1 Brushless!

[flacat]

venom group bad luck

I have never have never ordered anything from them.And I am sorry for your missfortune I was just passing on info.

[Chris Nicastro]

Every company has these unfortunate customer servce issues and we are not immune to them either. We do have a great reputation for customer support & service but unfortunately the squeeky wheel gets all the attention and its the only thing everyone keys in on and hears. Not every single product off a production line cranking out thousands of units is perfect and we expect a defective rate. That is what the Customer Service Department is for to handle that percentage of Defects that can get past the QC checks.
We want your experience with us to be a good one.
That being said we are all adults here and communication is a two way street. There is a level of responsibilty on the part of the customer/operator in the Hobby level to go over their RC vehicle and check it for any issues. We are all operating a vehicle that can cause damage or personal injury. If there is an issue with a product you really should contact us right away because if you try and fix it you may void any warranty that could have replaced it for you. Its just better to check first than be sorry later. Its easy and simple to do.

We did have a couple employees in Customer Service that ended up falling short of our expectations...they are no longer with us. They may have mishandled your claims in the past and I'm not making excuses for them but we have taken measures to improve and correct past issues.
We did change our Lipo labeling to comply with mandatory government regulations on shipping of batteries. At that time if you had an exchange or if you had purchased batteries you would have noticed the change. In some cases we could change the label and in others we dropped the product. In addition we revamped our entire Lipo line and we have expanded it to include more high capacity packs and higher C rated packs.

While we are on the subject of Venom Lipos I just want to mention that I have done the majority of Lipo testing here or have overseen it and I have established the protocols and we have tested pretty much all the batteries that are made in the world. What we sell is the best that you can afford for the hobby and we are confident to put our packs to the test with any brand. Yes there are less expensive packs to buy but you get what you pay for. Our packs deliver the power and capacity they advertise. We have discharged packs to the limit to prove this and the results are +/- 95% capacity discharge at Max C rates while maintaining a safe temperature. I dont suggest you try this stress test on your packs as we are willing to destroy them in testing but it proves a point. These are quality Lipo packs. There are a lot of inflated claims and fantastic numbers out there and I'm pleased to say we are not a part of that and our product line shows this. We do not have huge C ratings on our packs in fact they seem conservative but they are real.

Sorry for the book guys but if you have any questions or concerns you can reach me here and I'll do what I can to help you.

Chris Nicastro
Director of R&D
Venom Group Intl.
USA

[Doby]

That being said we are all adults here

You are making one heck of an assumption with that statement

Otherwise, nicely stated.

[Brushless55]

Now that I am back to a decent internet connection, I thought I'd post pics of the motor.

Soooo venom, where is this mans motor?

[flacat]

Hey chris I don't know if you read the reply to my first message I was just trying to help with info! Not product or company bashing.This was my first attempt at communication on this site and if I am going to be attacked for trying to pass on helpful info on the new king boat and where to find it maybe I"ll let you handle it? While everybody takes their hard earn money and buys something else.So once agin I am sorry for anyones misfortune and hopefully I will not get hit from all sides.again
just trying to pass on what I thougt would be helpful info!

[Chris Nicastro]

Drag Boat Bob if you would like to contact me I will be happy to help you sort out your motor replacement.

Chris

[Chris Nicastro]

Hey chris I don't know if you read the reply to my first message I was just trying to help with info! Not product or company bashing.This was my first attempt at communication on this site and if I am going to be attacked for trying to pass on helpful info on the new king boat and where to find it maybe I"ll let you handle it? While everybody takes their hard earn money and buys something else.So once agin I am sorry for anyones misfortune and hopefully I will not get hit from all sides.again
just trying to pass on what I thougt would be helpful info!

Hey no harm/foul and I'm not pointing any fingers. I just want to make a simple and short statement and move forward wth supporting our product. As a company we have to set our stance on certain things so we are all on the same page.

Chris

[Chris Nicastro]

Ive been asked what class does the C1 EKOS qualify for. Looking at the NAMBA rule book, http://www.namba.com/content/library...a_rulebook.pdf , I would have to say that it qualifies for classes P and Q in Offshore Electrics, see section 28 page 10. If there is an official among us here maybe he can look it over and verify that.

[Drag Boat Bob]

Drag Boat Bob if you would like to contact me I will be happy to help you sort out your motor replacement.

Chris

PM sent...

[Chris Nicastro]

OK thanks Bob.

For IMPBA it looks like the EKOS qualifies under Fast Electrics class P & Q as a "Tunnel Hull". Again if you plan to race please see/email/call an official and make sure your race legal before you get all up and ready to go.

[Bob Bighinatti]

Thanks Chris for explaning the change in the lipo labeling. and sorry for the past post . and I will look at venom again in the near furture
Bob Big

[Chris Nicastro]

No problem Bob, thanks for keeping an open mind.

Chris

[Drag Boat Bob]

Venom Lipos

Venom,

How does your "recommended" 5400mah 11.1v lipo fit in the EKOS?

According to your website the dimensions are: 42.3 x 135 x 40mm. By my measurements the max height allowable is 34.9mm.

Are you modifying something? or is the website in error on physical dimensions?

[Chris Nicastro]

Thats my pack of choice for good run times and speed. I'm not sure about your measurements but two packs fit fine in the the hull no problem.

[Brushless55]

anyone else with one of these nice looking cats?