Horizon hobby A OK Please read

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  • skyhighdiver
    Senior Member
    • Jun 2011
    • 287

    #1

    Horizon hobby A OK Please read

    So after a number of emails with horizon and phone call to customer service ,I thought all was lost on my MG hull.
    I was told sorry not warranted after use.However other than the left hand doent know what the right hand is doing I have to say I am once again a happy customer.
    After posting the email I reciever from them on this forum (see below
    ) I have since recieved a new replacement hull.NC
    Not sure who to thank as no info was sent with it but I do appreciate it.






    Greetings Paul,

    Thank you for contacting Horizon Hobby Product Support.

    Sorry for any inconvenience and problems you have experienced with our
    products. The warranty on the unit is free from factory defects out of
    the box at the time of purchase
    , unless otherwise stated in the product
    manual or product description on the website.

    I have reviewed your photos and have determined this is not something
    covered under warranty (manufactures defect). The boat looks to have
    been used.
    "Horizon Hobby, Inc., (Horizon) warranties that the Products purchased
    (the "Product") will be free from defects in materials and workmanship
    at the date of purchase by the Purchaser." As stated in the manual on
    all Horizon Hobby products.

    Thank You,

    Marc | Horizon Hobby Product Support Email Specialist
    Miss Geico (now white) Leopard 4074 2200kv motor T180 esc,x642 54.6 mph
    Miss Geico 2(now black and white)4074 2000kv motor, T180 esc m445 51.2 mph
    FAT PEOPLE ARE HARD TO KIDNAP
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