hobbie king

[brian6989]

thanks everyone sounds like I will get them some day good thing im still working on the build think i will find a us hobby shop to buy from our local hobby shop does not want any thing to do with boats kind of a bummer since I sold it to them 3 years ago(and now I pay retail for parts....WTF) and we have 7 lakes with in 15 miles...seems like it could be a gold mine

Thanks
Brian

[Alexgar]

15 orders fro hk and 16 days has been the longest I've waited from us it was 5 days but it was a large box(boat)

[Alexgar]

With sing post it's tracking and one day it just shows up once it leaves
Germany It loses tracking updates kinda weird

[bbosncali]

I get them in about 4 days from usa store but they are always out of stock on the batteries I want so I buy mostly from hobbypartz.com those gens ace batteries are nice and usually takes them about 4-5 days to ma give or take a day but they always have what I want in stock and free shipping plus coupon discount works out to be about the same as hobbyking

[brian6989]

thanks for the input I just have to wait for the slow boat from china ...lol

[martin]

I ordered a motor on April 18 it left Hong kong on April 29 & got it delivered in the UK on May4, No special post just their standard post. Martin.

[Boomer]

I have had mixed results from HK. As the guys have stated already, on some items, things go just fine. On anothers, it could take longer than it should.

The one thing you can be sure of with HK is that they have no clue about what real customer service should be.

I can share with you that have purchased two boats from HK, was unlucky enough to receive one with damaged parts, and the other with a couple of defective parts. I can atest that from my personal experience, you can pretty much forget any kind of real warranty support.

They don't stock boats parts, nor do their suppliers, and it has become clear to me, that they don't have the slightest interest in providing warranty parts or in helping you resolve this kind of problem. Oh, they'll provide promises, but not much more.

The boats I have purchased are of decent quality, and their prices are attractive, no problem there. I have purchased some smaller items with out a problem, but on the defective parts issues on the two boats, I can report that and only after 6 months of badgering them, did I get any replacment parts, and nothing but unkept promises on the other boat's defective parts. I had pictures of the problems, reported them the day I got the products, wrote them, called them, had Pay Pal correspond with them. It just is not worth the trouble.

I am done with them and with hard evidence in hand say, when it comes to customer care, they are a "tribe of dolts."


Doing business with China is a part of our reality, I accept that, but don't have to like it. To be fair there are many off-shore hobby suppliers that do a good job, and provide hobbist with some good values, so I will leave you guys with a note of caution, when you buy from from HK you are in essence gambling.

Boomer

[wparsons]

I've never had an order take more than 2 weeks to get to me from HK, and I'm up in Canada.

[ron1950]

the fact that noone speaks english when u phone them doesent help much either...they speak english they just dont understand it.....

[Boomer]

Ron
I couldn't have said it better! Lights are on but no one is home kinda thing!
I contacted HK yesterday regarding a new RC airplane they have, I got on their online chat line to ask if they stocked parts for this plane, and wanted to know if I received the plane with a defective part like a bad ESC or Servo, how they'd process that warranty claim. Then I asked if the nose wheel had it's own servo.

First response was that she didn't know if they stocked parts or where to find them if they did. Next she didn't know what an ESC or Servo was. She then told me if I contact them to make a claim, they'd have to send that to some one in Hong Kong - She of course didn't know what a nose wheel was either.

I asked then what? She said that person would have to contact someone in management (who doesn't care or know either) I could go on, but I am sure you get the picture.

If you get your product on time and it works, that is a good thing. If not - well that's is another story.

Needless to say, I didn't buy the plane - Wasn't really serious about it due to my past dealings with them. I was just curious to see if anything had changed since they opened their US warehouse. NOPE!

Boomer

[wparsons]

You basically have to have the attitude that you're getting a great price, but if something is ever defective you're SOL. IMO, it's worth the risk, but then again I haven't been burned by them yet :p

[tiqueman]

29 orders from HK, never a problem, and never more than 3 weeks using regular post. Usually on Batteries etc, and if its not in the US warehouse, I make sure to to EMS shipping. If its connectors wire, wrap etc and just a few dollar order, I will regular ship it and still, 3 weeks at most.

[CHIEFY_44]

never had a problem with hk everything i have bought from them about 14 orders and only 1 took more than 8 working days to get here and that includes batts servo's and esc's

[brian6989]

ok thanks for the info everyone still waiting for order