NEW Proboat 24 cat problem...

[SweetZ28]

So my new boat came in so i give it a dRY run test to see if all is working and i notice the motor wobbling up and down like a 1/4 inch!! So i try to realine the motor cupler and it still wobbled up and down like crazy!! this thing is damaged right.... so i call horizon hobby who i purchased it from and they won't send me a replacement! They say i have to send it into them and they will have there tech guy's fix it then send it back!!!! This is a brand new boat they should just replace it with a new one if it's damaged ..that's how i see it...so they won't so I won't be ever ordering from them again and they will lose a valued customer since i buy all types of RC's from them all the time....I sent them a E-mail and told them this...I will have to wait and see what they say now!
Geees what a bad day!

I told the tech guy why if he is going to be working on the boat i may as well try and fix it myself by buying a new coupler ...thing is it's so short i don't know if there is one that short with a U joint or flex shaft..have a CEN coupler i bought here from Steve and that looked short but it's still to long to fit!


O the JOY what to do....

[wickedgmc]

That does suck, but either way you are going to have to send it back to them before they do anything for you. They may replace it (you would have to wait a while as they are out of stock again) or they may have the part that is needed to repair it and get it back into your hands.

The problem is not every problem is a problem, not saying what you have going on is not a problem because it sounds like it is. Perfect example was when the SV 27 came out people said it would not run, but they had no idea they had to arm the esc every time.

If you think you can fix it then that is what I would do, but if you want to press the issue you will have to send the boat to them.

And when you tell them you will never buy from them again not too sure it would affect there process at all. As you have 2 major hobby shop suppliers, Great Planes and Horizon so even if you don't get your stuff from them there is still a ton of there stuff at your LHS. Very sad, but very true

I have had good luck with Horizon for warranty stuff though

So bottom line if you can fix it, fix it!

[Fluid]

When an on-line seller has a warranty issue they usually require you to return the product to the manufacturer. Because HH "makes" the ProBoat line, they instruct you to send the model back to them for warranty inspection and repair. This is all spelled out in the instruction book and on line - send the boat back to them after you obtain a RMA.

With a relatively costly item like this, it is expensive to have it sent back and forth but that is the only way that HH can know that the item was not damaged by the buyer. The internet is full of dishonest folks who would lie to the seller. HH has to protect themselves. If this was a $20 motor then they would probably just send a replacement, but not for a boat that lists for $449.

Threatening a seller like you did only serves to demonstrate how unreasonable the buyer is. I would be surprised if they change their stance. Personally I'd never make such a threat....but then I'm a bit older than you are.


.

[wickedgmc]

you said that much better than I did Fluid

[SweetZ28]

Hi the boat is only $139.00 it's the new Apache 24.
I bought tons of stuff from HH and i feel they should respect me more and grant a return as it is new and never used...
Also if this was tower hobbies that i deal with alot there would be no ?'s asked about a return on a unused broken defective product...it happend to me a few times from some things i got from tower and they always returned it and replaced it for a new product... HH is just not good about this kind of stuff..

O and by the way I got you by 2 years! 37

:D Anyone know of a really short u joint cupler for 550 size motors?
look how small it is?

[SweetZ28]

Anyone know if it Would matter if i moved the motor by adding some type of spacer behind it or the motor mount like a 1/2 inch faward towards the front of the boat more so i can fit the cen u joint cupler in there?
Or will moving the motor a 1/2 inch tawards the front of the boat do somthing performance wise?

Thanks

[SJFE]

Moving it a quarter inch should be "ok". Try to off set that weight by moving the battery some to even it out.

[SJFE]

Oh and you need to come down south and run with us Sunday :D.

[Fluid]

O and by the way I got you by 2 years! 37

Sorry sonny - I got you by about two decades.

I am not familiar with whatever hull that is, but moving the motor 1/2" should not matter as long as there is still proper alilgnment with the driveline. It will move the CG a tiny bit, but you can compensate by moving the packs back.

.

[SweetZ28]

:D SJFE I can't move the batt it sits in one of those tray type things?
Think it would really matter though? Think about it if you where to use a 3000ma pack and lets say a 5000ma pack the 5000 would be much more weight than the 3000?

I don't know what i should do but i always hate those solid cuplers if somethings a hair off they alway make a loud vibration where as the U joints flex and make for a much smoother connection...:D Just may be worth hacking some stuff up to get the U joint to fit:D

[SweetZ28]

well scap the idea of putting a new motor cupler this boat stinks!
The cupler is one side fits 550 motor and the other side is smaller...like 3mm small!!
Do they even make U joint cuplers like this?

So with that I am sending it right back to horizon hobby this boat has to be the cheapest made boat i ever seen all the u joints are wobbely and way out of round...Warning to anyone considering buying one DON'T DO IT!

Now i will have to ship this thing back and lose all the $$ for shipping!!

Why don't they use a better drive line it's so rediculous how crappy it is...

[SJFE]

Well it is a new boat man. Bound to be a few bumps in the road. Personly I would just replace the drive cable with a good unit from OSE straight through to the propshaft. Do away with the Ujoints. You can fit a brass bushing in that outdrive for a 3/16th propshaft. Look @ Deigoboy's post in the BJ BL thread for an example. I think with a few cheap mods you will have a fun little boat. You are gona spend the money on shipping anyway. Why not spend it on parts and have fun. :)

[SJFE]

Why waist the money on shippin it back. Pick up a cable from OSE. knock out the brash bushings and use a peice of K&S for a 3/16th propshaft bushing. See Deigoboys post in the Blackjcak brushless thread. It will run smooth a butter. Not to mention thecoupler problem will be solved & prop selection will be better on top of it :D.

[SweetZ28]

Guy's if you can please make a list of the parts i would need i could probably do it..... I do not know what i would need to get.... That's the main problem

[SJFE]

PM Deigoboy. He has done it.