Horizon's customer service now sux

[ron1950]

i had heard that horizon customer service was starting to sound like hobby king but havent had any dealings with them. i try to stay away from there boats any more......i will say i had good luck with my old geigo though

[Griff]

well after some emails to the us and uk horizon people this is what is going to happen, Horizon UK have ordered the parts for my Stiletto, when they arrive from the US at Horizon UK the parts will be posted to my local hobby store where I can then go and pick them up, what a stupid system why not let me just order from the US horizon store??? Oh yeah sorry that would be too simple, Oh boy, I just want to get my boat running before the really cold weather hits.

[Donny]

Horizon did right by me. My esc on my Impulse 26 stopped working correctly after about a month. I only had full throttle and no reverse. I emailed support and the said as a 1 time gesture they would replace my esc. It showed up and unfortunately it was the wrong esc. It was for a dual battery brushless setup. I finally called them and they shipped out the correct esc. The support person said it would cost them too much to have me send back the wrong esc, so they said keep it. I am very happy with them.