Anyone else receive a damaged UL-1?

[VKGT]

Bought my UL-1 brand new from eBay to take advantage of the free shipping... So I was all excited today to come home knowing that it would be here just in time for me to install the upgraded water jacket and tweaks in time for some weekend boating until......... See the pics

I won't name the seller/hobby shop as a replacement is pending but I hope that nobody else has the luck that I have since I've had a streak of stuff like this lately. Really no damage to the boxes so what to chalk this up to?

[Grimracer]

Please contact Hobby Services as soon as you can.. they will fix you right up

Grimracer

Man O man.. sorry to see that.. Keep us posted

[Steven Vaccaro]

UPS, USPS and Fedex treat packages like crap. I have literally received boxes with items hanging out of the cracks. A piece of tape could have saved some of the stuff inside. But that's to easy! :-(

[Meniscus]

As best I can figure it, your boat will see upwards of 30 G's on the water...and 120 G's with Fedex and UPS. 130 G's with USPS. LMAO!

Sorry to see you're have a streak of bad luck. I hope it gets better :)

[Capt. Crash]

I agree with the poor manhandling statement above...lord knows I've had my share of damaged merchandise arrive at my door, but the UL-1 comes well packed and with the addition of another box over that with NO apparent damage to either one...you have to wonder if it didn't leave the factory that way. This is just one of numerous damaged UL-1s I've read about being delivered, but this one looks the worse so far.

That really sucks man.

[VKGT]

Please contact Hobby Services as soon as you can.. they will fix you right up

Grimracer

Man O man.. sorry to see that.. Keep us posted

Sounds good, thanks for the info! I will give them a call if the hobby shop can't help me out.. I'm bummed about not having it for this weekend..

[VKGT]

I agree with the poor manhandling statement above...lord knows I've had my share of damaged merchandise arrive at my door, but the UL-1 comes well packed and with the addition of another box over that with NO apparent damage to either one...you have to wonder if it didn't leave the factory that way. This is just one of numerous damaged UL-1s I've read about being delivered, but this one looks the worse so far.

That really sucks man.

You guys are right, it makes you wonder if a UPS handler in the line was having a bad day and decided to take it out on the first box he saw that was stamped with fragile! But at the same time, the boxes seem to be in near perfect shape so we definitely have to wonder if this was a slip-up in the QA process at the factory.

Definitely sucks when you see all of the other materials that are supposed to protect the boat in tact and the boat looking like it's been dropped or something!

[Steven Vaccaro]

I agree with the poor manhandling statement above...lord knows I've had my share of damaged merchandise arrive at my door, but the UL-1 comes well packed and with the addition of another box over that with NO apparent damage to either one...you have to wonder if it didn't leave the factory that way. This is just one of numerous damaged UL-1s I've read about being delivered, but this one looks the worse so far.

That really sucks man.

Its damaged if its crushed from the side. The sponsons are about 1/4" away from the box side. I've sent back two that got damaged that way. No apparent damage on the outside box. Now we check them all before shipping them out.

[WaterWalker]

First I would like to say by experience 'Lisa' at Hobby Services is Awesome... She helped me with a damaged Tug, sent me a new one and emailed a p/up order when the new one was delivered... Not often one see's that type of service or trust anymore... Aquacraft - Service = 11...
AND
Sure am glad I bought my UL-1 from Steven and they do the little extra and check it...
THANKS...

Luke

[Raydee]

My friend bought one that has the sponson cracked with no damage on the box at all.

[VKGT]

I called and left a message for Lisa.. Hope I can get a new one soon! Sucks to hear about more of these boats getting damaged like this, I hope the packaging get's a revamp soon!

[Jeff Wohlt]

I'm never to fast to blame the carrier when you see no damage on the boxes. QA issues but they should replace it for you with S&H included. I even ask for them to send a label to send back at their cost. I already paid once for S&H and will not pay to ship their flaws back. Just me but they always take care of it.

[Steven Vaccaro]

I'm never to fast to blame the carrier when you see no damage on the boxes. QA issues but they should replace it for you with S&H included. I even ask for them to send a label to send back at their cost. I already paid once for S&H and will not pay to ship their flaws back. Just me but they always take care of it.

I have to repeat. These can be damaged with no apparent outside box damage. If anyone would like to pay for one I will video the proccess and post a damaged boat with no damage to the outside box.

[Flying Scotsman]

I have been involved with the packaging machinery business most of my life. That type of damage can happen with no apparent crushing to the box. No manufacturer would send out a boat in that condition. It costs them a lot of money to rectify the problem. The UL-1 I received from OSE had no damage...Ebay that is another matter.

My take on this particular situation. The Ebay seller received a damaged boat and rather than go through the lengthy process of a claim with the carrier he/she repacked the damaged boat in a another original box with no visible damage. That company would not be OSE but as you state a hobby shop or ? The reason I say this is, there is a lot of pressure sensitive tape on the shipping box.

Douggie

[Steven Vaccaro]

One thing I would add. No matter where you buy a item of this size from, ask them to open the box and do a basic look of the contents. I don’t mean to completely take it out and go over it with a fine tooth comb, but a quick inspection may save both parties time and money.