New Zonda Owner

[Codycampo21]

Hey everyone! Just had a question about why TFL themselves do not like to associate with OSE? I called TFL to ask a few questions about a new Zonda that I ordered(very general questions). I mentioned that I had ordered the boat from OSE and immediately was shut down but whomever i spoke to. He was adamant that they in no way associate with OSE or anything that OSE sells and that he wouldn't answer any questions that I had. I totally was not expecting this. I hope this isn't a testament to TFL's customer service should it be needed in the future. He made it seem like if i would've purchased through him would be the magic unlock button that would open him to entertain any and all questions. Thought it was super weird.
Does OSE offer any type of warranty with purchases?
Can anyone relay any past experiences with customer service through TFL?
I love that OSE has a extremely helpful forum when it comes to these RC Boats. I've learned more about the Zonda in 20 minutes of reading than i did from my short 15 second phone call from the manufacturer.

[1coopgt]

You could always email Steve at OSE . I'm sure he can answer your questions.

[fweasel]

I'm assuming you called the TFL distrobutor, i.e. TFL North America, and not the actual Chinese based TFL office. If that's the case, they are more or less another retailer, and as such, want nothing to do with customers from other retail outlets like OSE for example. Message Steven from OSE through email or on the OSE Facebook page. He/they will get you all the answers you need.

[Addicted]

OSE and TFL North America are competition. They both get their boats from TFL in China. I've bought all my TFL's from OSE or AliExpress. I had one problem with one of my OSE TFLs (hatch was defective) Steve sent me a new one the next day.
What questions did you have on the Zonda? I have one I got from OSE. Great boat.