Sarah,
I bought a 7-cell IB4200 WC matched Stampede hump pack from you a little while ago. I'm pretty sure I was the first to get a 7-cell Stampede hump pack from you guys. And, I see that you're actually using the 7-cell hump pack picture on your website that I sent to you guys via email. haha... I've been talking you guys up on the forums quite a bit, as I LOVE my battlepack!!! And, I imagine that you've had quite a few orders for Stampede packs as a result...
Anyway, one of the cells has fried on my pack, and I was wondering what your policies are in regards to a situation like this... It's certainly not within 7 days or still covered under warranty. But, since it's only one cell, I'd like to get the pack back up and running, instead of buying a new pack.
This is why we are going to quit making packs with NIMH cells
I bought a 7-cell IB4200 WC matched Stampede hump pack from you a little while ago. I'm pretty sure I was the first to get a 7-cell Stampede hump pack from you guys. And, I see that you're actually using the 7-cell hump pack picture on your website that I sent to you guys via email. haha... I've been talking you guys up on the forums quite a bit, as I LOVE my battlepack!!! And, I imagine that you've had quite a few orders for Stampede packs as a result...
Anyway, one of the cells has fried on my pack, and I was wondering what your policies are in regards to a situation like this... It's certainly not within 7 days or still covered under warranty. But, since it's only one cell, I'd like to get the pack back up and running, instead of buying a new pack.
This is why we are going to quit making packs with NIMH cells
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