Hobby King......

[LiPo Power]

January 4 2012, another chat followup..... Original date of purchase 3/9/2010, do the math....
This is after who knowa how many follow ups i did and have a copy of it....
Check this out:


You are now chatting with : Zoe (Customer Service)

Zoe: Thank you for contacting the HobbyKing Support Team. How may I help you?

You: did you sent my replacement to me yet, xxxxxxxxxx?

Zoe: One moment please while I check your Order.

Zoe: I'm sorry, we have requested the an update from the relevant department yesterday to speed up your replacement. We will contact you with an update as soon as
we have further information.

You: ESC is in stock, can you just ship it to me?

Zoe: I'm sorry I can't confirm if we can do this until we have received an update from the relevant department.

Zoe: Please check your HobbyKing account later for updates

You: Ok I will wait a little longer and if no respond or sollution I will ask one one of our Canadian international Fraud Companies to help me with this becouse it takes too long and you are not helping me......

Zoe: I'm very sorry for the delay, I assure you that this issue will be resolved soon. Would there be anything else that I may help you with?

You: Ok....

[BakedMopar]

Everytime I used the chat function this is the exact generic answer you will get. I feel your pain bro and it's just not right. Even though I have had success in returns both in china and USA that is just not acceptable. I hope you get this resolved.

Aloha,
George

[LiPo Power]

That is right.
I am sure they have some kind of software translating from english to moron and back to us by template as answer just by pushing
big square buttons.... Cant get any more stupid than that....
Never mind resolving issues involving decision making or self motivated drive to actually do something to help whats called CUSTOMER
Idiots!!!!

[LiPo Power]

I will try some of it today and see ....

LiPo Power, I'll give this one last shot. I had an entire order held up due to an "out of stock" item on the order. It took 2 separate claims & 4 emails to their "customer service" people to get the out of stock item dropped & the order shipped. In my last email I re-opened what HK had said was a "closed case" with a new complaint. In that case, I used ALL CAPS - demanded that the drop the OOS item & ship the rest immediately & signed off as AN UNHAPPY CUSTOMER. It worked. HK removed the OOS item, shipped my order and refunded both the missing item's price including shipping charges as "Customen Points", AKA US dollars. HK seems to understand the term "UNHAPPY CUSTOMER".

Hope this helps solve your issue with them. If you buy from them again, ALWAYS use Paypal as insurance. JIM

[LiPo Power]

AFTER OVER 2 YEARS OF E-MAILING, CHAT WITH CUSTOMER SUPPORT ( if you will ) I GOT MY ESC BACK!!!!
WOOOWWW, THANK YOU HK BUT NO THANK YOU....!!!
WITHOUT YOUR HELP GUYS HERE ON OSE I WOULD NOT GET THIS BACK...
SPECIAL THANKS GOES TO CHAD!
CHAD, THANK YOU FOR HELPING ME WITH THIS, YOU ARE THE BEST!!!

[ray schrauwen]

All's well that ends well... well, not always...

Man, I hope I never have that trouble.

[LiPo Power]

It is funny becouse I never had any issues with them on all my battery orders and never had any battery quality issue yet....
I will get lipos from them, maybe cheep ESC like their turnigy 120 but no single items this price from now on....
At least if one will go bad I will not cry me the river.....