Castle Creation Hydra Ice 240 with cracked plastic case

[tlandauer]

I had some credits and also a Gold member discount, so three months ago I bought a CC Hydra Ice 240 from TowerHobbies. I have been busy and never bothered to open the box to check the state of quality.
Well, long story short, I checked just now and found that the plastic casing is cracked on ALL four corners where the four screws goes thru. Should I return it or is this a common situation. I guess I won't mind too much if this left the factory that way but if it was a return-factory-serviced item that they ( Tower) are selling as new, then I have a problem with it.
Any ideas you guys can give me is greatly appreciated!

[dirtnsnowrider]

Did you purchase the ESC on the scratch and dent board? If you did then then there could be a problem. If it was purchased new and came that way it was more than likely a factory packaging issue that caused the problem. I had bought a new one and it had one side with cracked screw mounts and one of the water tubes was not attached. I called castle and I sent them the esc and they sent me a new one and a free castle link usb adapter. Castle is really good about their warranty service.

[tlandauer]

I purchased new, so i should contact CC directly instead of Tower?
Thanks for the suggestion!

[1truckerdan]

Just call Castle Creations @(913) 390-6939 or on their site http://www.castlecreations.com/support.html
Their customer service is top notch.

[madmikepags]

Yes castle has great cusyomer svc.

[RaceMechaniX]

It is a common problem, but Castle should be able to help you.

TG

[Rumdog]

Why not return to the vendor? Would it not be faster?

[Chilli]

Gotta agree with Rummie.

[tlandauer]

Thanks guys, I agree with all the suggestions, I would normally contact Tower Hobbies as they are very easy to deal with, but I waited 3 months, this was bought on Jan. 22, 2013. It is stupidity on my part NOT to inspect upon arrival of item, lesson learned!
I sense certain reluctance on their part and I don't blame them. I contacted CC and will sent it in.
@ Race MechanicX, thank you very much for pointing it out, I thought it might be quite common, I even debated whether to ignore it, but will enjoy the CC customer service, lol...