Horizon hobby & their email support.

[JPriami]

So I've emailed horizon hobby a couple of times within the past month. I have not got any of my emails returned. The first email was several questions before a purchase. The second email was in regards to recent products I have purchased from them. Now I have heard they are good at dealing with customers. But this is pretty lame. I tried to call a couple of time. I was on hold so long I gave up.

To tell the truth, I'm gonna have a hard time pushing customers their way with this kind of treatment.

[JimClark]

Call them

[Mitch S]

You were on hold for so long??

I've called several times, and every time I use the "call back" feature. Works like a charm. They call you back in the order in which you've been put on hold.

Sorry you've had a bad experience. I have nothing but good things to say about their service. Also the On Line tech support was very helpful.

just my .02

[gman350]

One of their reps posted on here or rcgroups, I forget which, that email is not a very efficient method of contacting them. They just get slammed with spam and other stuff.

I've used the "call back" and it works as described.

[T.S.Davis]

Spektrum apparently doesn't do email either.

[JPriami]

I've had the same luck with spektrum. I emailed them an idea I had that would really make their controllers stand out from the rest. No response.

[Tamelesstgr]

Second the call back feature, that has worked very well in the past for me.

[tlandauer]

Bought a slightly used DX9 (black edition) air tx, needed to register so i can update the latest FW. Although the seller had already de-registered the item, when I typed in the serial number it was still locked.
Anyway, called HH but I didn't use the call back, big mistake, since mobile phone can be disconnected for any number of reason. So at last I gave the call-back a try and it worked so well, the rep was very nice.
also they responded my email in 72 hours, considering how busy they are, i can't complain.