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Thread: dealing with TP Motors

  1. #1
    Join Date
    Dec 2010
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    NY
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    Default dealing with TP Motors

    Is it just me or is it impossible to get anyone to answer a e mail or a phone call either from the US store or China been trying both on and off for a year and 1/2 ??

  2. #2
    Join Date
    Mar 2020
    Location
    NH
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    118

    Default

    Just go to tppower.de they have an super service also for a questions

  3. #3
    Join Date
    Oct 2009
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    FR
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    1,951

    Default

    Try TPPower Europe : http://www.tppowereurope.com/

  4. #4
    Join Date
    Dec 2010
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    NY
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    Default

    I buy from the us store why would I have to go to Europe or Germany , I also need repairs , I already had a $70 box returned from China after 3-4 month everyone has up by the b@lls

  5. #5
    Join Date
    Sep 2007
    Location
    NC
    Posts
    2,598

    Default

    Chris,

    As far as I know the US Distributors of TP have regular day jobs so most of their side business work is performed after normal working hours on the west coast. It's not an excuse, just what I know.
    Tyler Garrard
    NAMBA 639/IMPBA 20525
    T-Hydro @ 142.94mph former WR

  6. #6
    Join Date
    Dec 2018
    Location
    TX
    Posts
    73

    Default

    I have had to email them many times.
    The customer service is always terrible, but eventually they come through every time and the product is good.

    I almost always try to purchase their in-stock motors to not deal with the 3-6 month time for custom motors.

    Back in April I was able to reach Norman at info@tppowerusa.com

    Good luck Chris!

  7. #7
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    Dec 2010
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    NY
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    Default

    thanks Guys !!!

  8. #8
    Join Date
    Oct 2009
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    MI
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    Default

    I wonder if it's different with the seasons. I've had pretty good luck with them communication wise. The custom winds do take eons though.
    Noisy person

  9. #9
    Join Date
    Dec 2010
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    NY
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    Quote Originally Posted by T.S.Davis View Post
    I wonder if it's different with the seasons. I've had pretty good luck with them communication wise. The custom winds do take eons though.
    well Norman tp USA finally acknowledged my e mail and sent me a refund on 2 motors I cancelled said he never received my e mail previously

  10. #10
    Join Date
    Apr 2020
    Location
    CA
    Posts
    425

    Default

    Quote Originally Posted by dasboata View Post
    well Norman tp USA finally acknowledged my e mail and sent me a refund on 2 motors I cancelled said he never received my e mail previously
    I've had that sort of thing happen before. For one of my two sources for carrier bags, for some unknown reason, anyone who emailed him directly, his email server was redirecting into his spam folder. However, of you contacted him via the website's "Contact Us" messaging, those emails arrived in his inbox. Even after a year, he couldn't figure out what was causing it, and tech support for his server couldn't figure it out.


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