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Thread: Cnc wood boat kit by RC builder.com ?

  1. #1
    Join Date
    Sep 2021
    Location
    PA
    Posts
    1

    Default Cnc wood boat kit by RC builder.com ?

    Hello Everyone

    I wanted to share my recent customer service experience with this company
    RC- builder.com, I purchased one of their scale model hydroplane kits. I contacted the company explaining there was a part issue with the kit - mis cut of one of the parts
    Acknowledging the issue an apology was made by the company. However I was told that they do not send replacement for the defective part, you will need to hand cut the part out yourself. This is unacceptable in my view you should be careful ordering kits from this company

  2. #2
    Join Date
    Aug 2017
    Location
    OZ
    Posts
    686

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    Copied directly from their terms and conditions:

    Quote: "We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected."

  3. #3
    Join Date
    Feb 2018
    Location
    PA
    Posts
    330

    Default

    Wow.... Not very professional IMHO

  4. #4
    Join Date
    Sep 2007
    Location
    CA
    Posts
    1,707

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    You should have bought one of my Atlas kits. I GUARANTEE every part to fit because they are laser-cut to 0.005" and I've built a few already to test the fit.




    Oh wait a minute!.... They're too small for most modelers on this forum...
    Attached Images Attached Images
    Last edited by Dr. Jet; 09-30-2021 at 09:56 PM.
    A nation of sheep breeds a government of wolves

  5. #5
    Join Date
    May 2010
    Location
    Mi
    Posts
    254

    Default

    I purchased a wood kit , a cracker box from another such company a few years ago. Parts were not cut accurately, instructions were a mess and substituted balsa for hardwood without any explanation. Got the hull framed up but haven't proceeded any further.

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