Hello Everyone
I wanted to share my recent customer service experience with this company
RC- builder.com, I purchased one of their scale model hydroplane kits. I contacted the company explaining there was a part issue with the kit - mis cut of one of the parts
Acknowledging the issue an apology was made by the company. However I was told that they do not send replacement for the defective part, you will need to hand cut the part out yourself. This is unacceptable in my view you should be careful ordering kits from this company
Bookmarks