Swordfish X 220A will not connect/program

[don ferrette]

I get that button no matter how I open the software. Maybe try again with the download.

But I agree it should be easy, you shouldn’t need a PhD in computer science to figure this out.

Stick with it. You’ll crack it.

Do you get the open device button with ESC connected, not connected or both? New cable arrived today (not from HiFei) and it still isn't doing squat. I even deleted and downloaded/reinstalled software. Getting seriously pissed off..........

[trigger]

I get the button no matter how I open the software.

I’m running windows 10 if that helps. If you get desperate you can send it me and I can program how you want it......

[trigger]

Here is a screen grab once I went to the HiFei web site and clicked the file, I double clicked it as an icon at the bottom of the screen once it was downloaded. This dialogue box opens, I then hit the extract file button. Its a cinch from there.

Extract the file to the desk top or place of your liking, then install as you would from the CD. (from memory I think there was a .exe file to run)

screen.jpg

[don ferrette]

I get the button no matter how I open the software.

I’m running windows 10 if that helps. If you get desperate you can send it me and I can program how you want it......

Tried both W7 on laptop and W10 on PC, all with the same results. Deleted and reloaded multiple times, seems like I'm just wasting time now. So totally regret buying this ESC, I may take you up on the offer to send it over to you as I've ttried everything here. I pm you later today.

[pescador]

Don last resort try loading it onto a USB stick and run it from there, that was the only way I could get the older version to work for me. It wouldn’t work on the same drive as the OS.


Sent from my iPad using Tapatalk

[rearwheelin]

what a racket! Glad I got rid of mine . I think the new Bluetooth Castle link for IOS is going to be the hot new ticket. Talked with Castle today and said there working on the program to read data logging on there iOS app as well

[Crash]

Did you contact heifi?
I have in the past and got response with in 24 hours both times with answers to my question.

[nitrous8e]

good luck on your swordfishx 220 with data i have almost the same issue " invalid port" tried every port no go ran as administrator no go uninstalled and reinstalled no go i am starting to think its the usb cable "2nd" one for all of this grief there has to be a answer . download was opened using winrar . so far no one has a answer contacted hefei their response was return it not happy

[nitrous8e]

Hello to all for the advise got the new usb logger cable for the swordfish 220x IT NOW WORKS !!!!!!!!!!!! once again the new usb cable did the trick this is the 3rd cable that went bad there has been other posts that stated the same fix I NOW HAVE A SALE ON BAD USB CABLES :)