Swordfish 300

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  • Michlee
    Member
    • Jan 2011
    • 56

    #31
    Originally posted by oscarel
    This isn't mine, but will you pay for shipping back?
    If the product is covered under warranty, the shipping cost from customer to us is paid by you, in return we will pay for the shipping cost for returning the repaired product to you.
    Pls note Oscar
    Thank you :)

    Comment

    • Michlee
      Member
      • Jan 2011
      • 56

      #32
      Originally posted by oscarel
      I will see if I still have the emails.
      That would be so grateful Oscar
      Thank you in advance :)

      Comment

      • kfxguy
        Fast Electric Addict!
        • Oct 2013
        • 8746

        #33
        Originally posted by Michlee
        Thank you for your concern, we are fixing it now, and we are going to release new exciting items for Hifei esc users.
        Thank you for supporting our products :)
        Hopefully you change up the sf300 some. Can I make some suggestions?

        Increase the amp capacity a little. Say 350a nominal and 450 burst

        Get rid of the double wires. Pain in the neck to wire up. Use a single 6ga for each side instead. Much better.

        Get rid of the jumper hose for cooling. Very unreliable. Hook the cooling tubes together with a hard tubing at the end.

        Power switch not needed.

        Please epoxy coat it better. Many spots are missed that I notice upon inspection.

        Please please update the firmware for smoother throttle operation. This would be a very big plus.
        32" carbon rivercat single 4s 102mph, 27” mini Rivercat 92mph, kbb34 91mph, jessej micro cat(too fast) was

        Comment

        • Michlee
          Member
          • Jan 2011
          • 56

          #34
          Originally posted by grsboats
          Summer I can send the bad unit to you for sure .Gill
          Ok that's good. the return info as below Gill:
          Summer
          HIFEI Technology Co., Ltd.

          China first one solar energy UAV,`MoZi`, equipped HiFei ESC.

          Factory add: 5/F F Building, E Zone of Dawn Urban Industrial Park, GangAn 2 Street, CunTan, JiangBei,Chongqing,400025,China
          Cel: 86-18225009046
          Tel: 86-23-68621580, 68626070

          Comment

          • grsboats
            Senior Member
            • Jul 2012
            • 975

            #35
            Thanks Michlee will forward your message to my customer and will be looking forward to have this issue solved. Travis input is very helpfull for most of us and not a big problem for the hifei team.
            Thanks
            Gill
            GO FAST AND TURN RIGHT !
            www.grsboats.com.br

            Comment

            • kfxguy
              Fast Electric Addict!
              • Oct 2013
              • 8746

              #36
              Originally posted by grsboats
              Thanks Michlee will forward your message to my customer and will be looking forward to have this issue solved. Travis input is very helpfull for most of us and not a big problem for the hifei team.
              Thanks
              Gill
              Thx Gill. Trying to help the swordfish escs evolve a little more. Even tho I'd had a few issues they are my go-to esc on most of my builds. I've never smoked one, just had one stop after a hard flip and a couple minor instances in customers boats likely due to the cooling line being kinked. I used to not check them but I do every time now. It's a little embarrassing when you have a setup tested and proven for you then repeat it in a boat for someone and the esc stops working. I'm glad hifei is a very receptive company and willing to acknowledge and correct these minor oversights. As long as the hose isn't pinched these are great escs. I own a few of them along with some 220's. I'm curious to see what they have in store for us. I can't wait!
              32" carbon rivercat single 4s 102mph, 27” mini Rivercat 92mph, kbb34 91mph, jessej micro cat(too fast) was

              Comment

              • Erroneous
                Senior Member
                • Apr 2016
                • 451

                #37
                LOVE where this is going. I know this is asking alot but a smaller footprint would be nice too. I totally agree with the quality control. Ive had one out of three Hifei hv ESCs fail the first or second time out. Sad part is most of us write it off as par for the course and say nothing spending another $250 to get moving again. If the earlier requests can be met I see the Swordfish ESCs dominating the hv market.

                Comment

                • oscarel
                  Fast Electric Addict!
                  • Dec 2009
                  • 2128

                  #38
                  Michlee, seeing there are a few picture examples of the cooling issue, what's going to be done about it? Why do u need them back if pictures have been provided?

                  Sent from my SM-G930T using Tapatalk

                  Comment

                  • Michlee
                    Member
                    • Jan 2011
                    • 56

                    #39
                    Originally posted by grsboats
                    Thanks Michlee will forward your message to my customer and will be looking forward to have this issue solved. Travis input is very helpfull for most of us and not a big problem for the hifei team.
                    Thanks
                    Gill
                    So nice,
                    Thank you Gill :)

                    Comment

                    • Michlee
                      Member
                      • Jan 2011
                      • 56

                      #40
                      Originally posted by oscarel
                      Michlee, seeing there are a few picture examples of the cooling issue, what's going to be done about it? Why do u need them back if pictures have been provided?

                      Sent from my SM-G930T using Tapatalk
                      Hey Oscar, about cooling issue, we already showed pic in forum to our production manager, let him know what his workers have been done, and what's going to be done about this sort of issue.
                      Customers are always first, we wanna make sure their issues get fixed. So we will change them new If we get esc like this.
                      Wish you a nice evening :)

                      Comment

                      • 427srule
                        Racer
                        • Nov 2008
                        • 164

                        #41
                        Originally posted by Michlee
                        Could you pls send back to us?


                        HIFEI Technology Co., Ltd.
                        Factory add: 5/F, F Building, E Zone of Dawn Urban Industrial Park, GangAn 2 Street CunTan Chongqing 400025
                        Phone No: 86-18225009046

                        Summer
                        Summer,

                        Thanks for the reply and I will ship out ASAP.

                        Which Carrier should I use to send back? US Postal, DHL, Fed Ex ?

                        I have few controllers that need service
                        Do I need an RMS Number to return them all for repair?

                        Thank you,
                        Michael

                        Comment

                        • Michlee
                          Member
                          • Jan 2011
                          • 56

                          #42
                          Originally posted by 427srule
                          Summer,

                          Thanks for the reply and I will ship out ASAP.

                          Which Carrier should I use to send back? US Postal, DHL, Fed Ex ?

                          I have few controllers that need service
                          Do I need an RMS Number to return them all for repair?

                          Thank you,
                          Michael
                          About shipping DHL, FEDEX, service with tracking facilities are recommended. Also need Purchase receipt warranty form and an RMS Number to return them all for repair.Thank you

                          Comment

                          • srislash
                            Not there yet
                            • Mar 2011
                            • 7673

                            #43
                            So Michlee, I have a pair of 300 Lites that are intended to power a pair of Lehrer's in my HPR these are new in box and needless to say I do not want any catastrophes with a $$ build like this. Should I just check them out myself or wait to see your changes and go from there? They are not likely to see use till next winter so no rush.

                            Shawn

                            Comment

                            • oscarel
                              Fast Electric Addict!
                              • Dec 2009
                              • 2128

                              #44
                              Originally posted by Michlee
                              Dear Oscar,
                              Nice day.
                              I would like to introduce myself briefly, I am the sales manager of Hifei. You can talk about issues with me, FW all emails to me between you and Jessie, my email address is [email protected]. We value your comments Oscar.
                              Looking forward to hearing from you
                              Thank you in advance!
                              Best regards
                              Summer
                              Summer, the emails I had have been forwarded to [email protected]

                              Oscar

                              Comment

                              • Michlee
                                Member
                                • Jan 2011
                                • 56

                                #45
                                Originally posted by srislash
                                So Michlee, I have a pair of 300 Lites that are intended to power a pair of Lehrer's in my HPR these are new in box and needless to say I do not want any catastrophes with a $$ build like this. Should I just check them out myself or wait to see your changes and go from there? They are not likely to see use till next winter so no rush.

                                Shawn
                                Hi Shawn,
                                Could you pls tell me about lehrer motors you used?
                                Thank you
                                Summer

                                Comment

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