Honestly Douggie, and with all due respect, I don't see how this is any of our business... It's a privately run company that will (and SHOULD) handle it's internal affairs internally... I'm sure they want to fix their processes to prevent this in the future... They've fixed the current issue and put it out there for us to use... that's the part that matters, and is our business...
Hopefully they come up with a fix for the "plug-in and pop" problem with the HV series as well...
Darin E. Jordan - Renton, WA
"Self-proclaimed skill-less leader in the hobby."
I test some of the software features...the ones that don't require an EE degree...cutoff voltages, etc. Engineering does the rest...timing, PWM, current limiting. Unfortunately, engineering didn't realize the error until recently and are not sure how the timing values changed from the previous version. You can rest assured it won't happen again.
Joe Ford
Product Specialist/Surface Team Manager
Castle Creations
True Darin, but it worries me. As I have had to explain to customers that their $300,000 equipment is not working, due to bad servo engineering. Sales guys hate product problems and the customer stating we are going to sue you for lost production.
Douggie
From the engineering dept. If 16.25 degrees was working for you, we will cover you under warranty with v1.04 on high timing.
Joe Ford
Product Specialist/Surface Team Manager
Castle Creations
Hi Joe, thank you for visiting this forum and answering questions. We are lucky to have an American based company with real tech support like this. I am about to get my 6th Castle controller, and I never had one fail on it's own.
Yea except for the wallet, stupid NZ dollar lol. $24.95 US= $44.70 NZ.
Ironic though, chinky insurance on a US made product
Won't make a big difference for me, i'm only running a 9XL(although i still can cook things with it) and just stuffed the bearings. Will have to do an order for a cap bank and some bearings.
I get paid on thursday so we'll see how i look then.
Props to Joe for coming on here though, great to have someone from castle to answer questions.
Tyler.
Joe thanks for stepping up and telling the truth. I have dealt with many software companies in the past that have always denied there were problems with a product they supported, then all of a sudden after a software update the problem disappeared!
As far as warranties go, there have been very few claims made by my customers that Castle has not covered. You wont find a better company out there that backs their products the way Castle Creations does.
Steven Vaccaro
Where Racing on a Budget is a Reality!
Right on Steven.
Larry
Past NAMBA- P Mono -1 Mile Race Record holder
Past NAMBA- P Sport -1 Mile Race Record holder
Bump & Grind Racing Props -We Like Em Smooth & Wet
You guys who are running the new firmware experiencing any issues? Let me know...just like to get updates. No way for me to test...all the ponds are frozen.
Joe Ford
Product Specialist/Surface Team Manager
Castle Creations
Joe, with the Hydra 120 I am experiencing no issues with the new SW and FW.
:::::::::::::::. It's NEVER fast enough! .:::::::::::::::
I'm hoping those of you with sharper minds could bottom line the whole shebang for my poor terminally bewildered brain. Here's what I'm running :
Hydra 240, V1.3, set to "normal", 4S2P, Neu 1515 1Y. 33 " DF mono.Runs perfectly, temps for 1 mile racing are just fine. [ A while ago, I programmed V 1.4 with the set of problems that were expected. Back to V 1.3 as above]
Same as above, 8XL, 26 " cat.
Should I change to V 1.4 with the new settings now disclosed or just leave things put ? What would I gain by changing/updating ? That's what I really want to know !
I hate to admit that I'm just a little puzzled , but maybe someone could untangle this for me.
2008 NAMBA P-Mono & P-Offshore Nat'l 2-Lap Record Holder; '15 P-Cat, P-Ltd Cat 2-Lap
2009/2010 NAMBA P-Sport Hydro Nat'l 2-Lap Record Holder, '13 SCSTA P-Ltd Cat High Points
'11 NAMBA [P-Ltd] : Mono, Offshore, OPC, Sport Hydro; '06 LSO, '12,'13,'14 P Ltd Cat /Mono
Joe-I've updated all my CC controllers to 1.04, but have only had 1 on the water. LV 240 running a Neu 1515 1Y. It ran fine and looked every bit as good as 1.03, but I did not get specific temp readings. All I know is nothing was warm.
However, I did stumble a bit on the radio re-calibration. Once I got that down, the ESC would hit full throttle.
Tony-IMO if you keep the 1Y motor and you're currently happy with your amp draw, speed and temps, you may be fine as is. But, if you go to a D motor or some other setup that requires less timing, you'll need 1.04. If you update, just go through the instruction book again about re-calibration of the radio.
I updated. Because I'm anal.
Tony, get the latest "Link application" and install Firmware 1.04...
after that RECALIBRATE THE ESC WITH THE Tx again (like the first time you use it: Full throttle and hold, then Full break, etc, etc...)
That's all it takes.
:::::::::::::::. It's NEVER fast enough! .:::::::::::::::
[QUOTE=D. Newland;72320] But, if you go to a D motor or some other setup that requires less timing, you'll need 1.04. /QUOTE]
That may why , when I installed a 1521 1.5D, it was a slug with high battery temps. Ouch.
2008 NAMBA P-Mono & P-Offshore Nat'l 2-Lap Record Holder; '15 P-Cat, P-Ltd Cat 2-Lap
2009/2010 NAMBA P-Sport Hydro Nat'l 2-Lap Record Holder, '13 SCSTA P-Ltd Cat High Points
'11 NAMBA [P-Ltd] : Mono, Offshore, OPC, Sport Hydro; '06 LSO, '12,'13,'14 P Ltd Cat /Mono
Joe
The only problem that I ran into was:
I changed one of my CC125’s over to V-4
I could not get it to recalibrate to the radio.(would not recognize full brake)
Changed it back to V-3 and recalibrated it to the radio on the first try.
Changed it back to V-4 again, then checked all radio settings, I found that I had the brake set to 50%. Reset the brake to 100% and tried the recalibration. It worked on the first try.
Why would the radio calibrate with the brake set at 50% with V-3, and not V-4???
Larry
Past NAMBA- P Mono -1 Mile Race Record holder
Past NAMBA- P Sport -1 Mile Race Record holder
Bump & Grind Racing Props -We Like Em Smooth & Wet
Tony, 1.04 is great as long as you recalibrate. If the ESC green light is blinking on full throttle...it should be steady...recalibrate as Joe has described.
Douggie
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