Bought a new one on amazon. The picture on the device is gsm020 but when I first pair it to my phone through the app and it detects as gsm 018. It asks me to update firmware and I tried 3 time but it fails to upgrade. Then when I hit start the dam thing got disconnected from the phone and it hit to connect again but my phone does not see the device. Hit reset button and it does the same thing again. What is wrong?