Heads up friends... Proboat won't warranty your Impulse V3 if..
.. you cross your own wake at 40mph on 4s and stuff it, causing the hatch to tear off.
My Impulse deck & hatch broke today. I caught a ripple wrong and the boat went air born and caught the nose as it re-entered the water. The boat submerged and when it came back up the hatch had separated, leaving the impulse bobbing in the water. At the time, I hadn't a care in the world as I knew of Horizon's legendary customer service. I guess my confidence in the brand was misplaced.
So I phoned them and left my name in the queue for a call back. About an hour later they phoned me back. Mike denied the warranty claim. Their position is that if the "boat submerges from hitting a wake, it's an unwarrantable claim and it just part of the hobby." Mike also went on to tell me that "if the boat submerged then it was no ripple that I hit." It struck a nerve that he had to question my integrity too... I was being sincere and very polite for him to go there. I was the only one out there so how can a wake that comes off of my own boat that destroys the boat not be a defect in design or workmanship? Am I being unreasonable?
In my mind, shouldn't these boats be designed to be able to sustain a 40 mph plunge from crossing their own wake on 4s? Am I being unreasonable on that position? I've only had this Impulse for 12 days and now it's never been past even 41 mph or 4s. I have to admit.. I feel pretty let down and won't make the mistake of buying another.
... just wanted to give you guys a heads up and manage expectations as mine were falsely high.
Steve
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