to all those who like kintec racing!!!!

[jetnfast]

I am guilty as well for taking too much time. I put in 50-60 hours a week running a hotel. I put a banner on my home page about taking a couple weeks as I seem to be the only one making Spartan drives...which seem to be my main business now...arrgggg, I love to do it but I do not have many parts that I just box up and ship. I turn shafts and couplers out of raw stock. I try to confirm I got the orders but I also get behind fast when I can only push out a few orders every few days. So before I get flamed I thought I would step up and let you all know. Thanks for the business as you WILL get your parts but I also put order in line as I feel this is fair.

I can attest that Jeff sticks to his word and you will eventually get the parts you order, just might take a while depending on what he has going on....I have ordered quite a few Spartan shafts and all arrive no problem.

[cybercrxt]

Well, being a one man show and not really carrying inventory, it usually takes a couple weeks for customers to get their kits, but I do try to keep them apprised of their order situation. Its tough doing my business on the side and it be super fast turn around. I hope people understand! Mike, www.ml-boatworks.com

[Joe007]

Driftah take a chil pill bro, I have been doing business with Kintec (Jan) for 4 years and never had a problem. My orders are delivered in two to three days after I order them. I live in Ct and OSE (Steve) is in Mass. My orders from Jan always get here faster that OSE. I don't complain they both have day jobs. I just ordered from Jan on Sunday and it was shipped today. I bet I will have it by Wednesday. I think if I was you I would have emailed or called Jan before 20 days, so I guess shame on you for waiting so long. Also why gripe about a guy who is helping our hobby.
Joe

[Cooper]

I really only have a few trusted sources for parts, ose, kintec, and Jeff. Haven't ordered from Jeff in a while but I always get it in a timely manner. For someone working and then trying to help others what could he do better? Nothing he gets me parts that I can't make or find else ware and pretty quick!! (Thanks Jeff). Kintec- never had a problem, had some stuff back ordered that arrived a few days later but again can not complain! Thanks jan!! And last but not least, ose, well what can I say? I'm on Steve's forum thanking him!! On Monday I order parts from kintec and ose, Tuesday I got kintec parts and today (wednesday) I see the ose order is locally out for delivery. I just can't fathom the idea of a complaint!!! Thanks Steve!!!!! Now I live about 1-1/2 hours from kintec but a couple states from ose. I do have to say hats off to our failing postal service. Yea they may be in debt but they do get the mail in a pretty darn good timeframe. Ever think about the logistics of a simple package the US POSTAL service has to deal with? It still amazes me when I think about it, knowing I have a problem just going from my desk to the mailbox!!!!! Sometimes I wonder what people expect, these arnt huge companies that have multiple departments with $100k job positions, it's people more dedicated to our hobby way more than I will ever be and still have other jobs and family and a life too!! For me I'm thankful!! Yea it sucks if something I need takes a few long grueling days to arrive but it's still faster and cheaper than me driving or manufacturing myself!! And if by chance something seamed off I would kindly inquire and be patient for a response. Hell we are all human and very capable of mistakes (most likely why we need parts)

Sorry to vent just hate to hear or see ill communications amongst the few sources dedicated to making my life more fun!!

[teddyboy]

No problem with Kintec or OSE. They have always delivered to on time. Thank goodness for people like these. I am sure that there will be an occasional mishap, but I am sure with correspondence all can be repaired. Just my thoughts. Just a HOBBY!!!!!!!!!!!

[tlandauer]

I needed a UL-1 turn fin and few other items that only Kintec carries, the items came quickly but the UL-1 turn fin was Back Ordered, not only that, I made a mistake and put a quantity of two.
I e mailed Jan and he asked if I want to cancel or hold one, I told him I am in such a hurry that I will use the one I already have from my UL-1 instead. He e mailed back and reassured me total refund is on the way. Got confirmation from PayPal.
The whole process took less than 24 hr. and I did not reply to him for a few hours yesterday, talk about fast and courteous service. ( He explained that he is extremely busy that his e mails are short and are not meant to be blunt)
Anyway, reason that I post again here regarding Kintec is that I have never had to communicate with him regarding any of my orders, and I have always been positive about his service with items that are in stock. I thought I will reflect my positive experience on this kind of situation as well.

[Basstronics]

Still hasnt made my last purchase right.

Guess its one less place to spend money at now...

[photohoward1]

I just placed an order last week. My Paypal was charged but I can't get any response from him if it was shipped or not.

I think I will dispute the charge. I have tried 3 times to get a hold of him. I don't care how busy you are. Bad business is bad business.

[properchopper]

I just placed an order last week. My Paypal was charged but I can't get any response from him if it was shipped or not.

I think I will dispute the charge. I have tried 3 times to get a hold of him. I don't care how busy you are. Bad business is bad business.

H,

I order from Kintec frequently. Sometimes I get a ship notification, other times the stuff just arrives. Always prompt. Give it a little time. Jan ALWAYS sponsors classes at WW & kicks in drawing prizes.

[tlandauer]

I regret bringing this thread back, however, if anything needs to be sorted out, like a refund, it is prompt. In my experience with Kintec's practice there is no notification of items being sent, you get yours when it is delivered. I understand this may be frustrating to some people, as someone said above, I am grateful for just having this site to compliment whatever we have here.
I have no problem not knowing if the items are sent or not: because I know they are being sent, knowing a track number is meaningless unless the item is of considerable value. I am not getting preferential treatment here and I am just reflecting and my positive experience has been consistent.

[ron1950]

ive never had any problems with kentec and have ordered many parts there

[photohoward1]

I just placed an order last week. My Paypal was charged but I can't get any response from him if it was shipped or not.

I think I will dispute the charge. I have tried 3 times to get a hold of him. I don't care how busy you are. Bad business is bad business.

No communication is Bad Business. No email or Phone? No more ordering. I disputed the charges and received a refund prompt. He obviously checks his email he just chooses not to respond.
One piece of advice to all you young guys out there. Successful business people are good communicators. MY clients can email me or phone me. I answer or get right back....Oh yeah there is this new thing on my phone called...VOICEMAIL! Never a busy signal. Then again if he doesn't' answer email why answer voice mail? Just another goofy vendor...I'm Out!

[Steven Vaccaro]

My orders are delivered in two to three days after I order them. I live in Ct and OSE (Steve) is in Mass. My orders from Jan always get here faster that OSE.
Joe

Are you sure???? I HAVE to disagree a WEEEEEE bit.

You have 3 orders in the last 4 weeks

1st order placed sept 2, shipped 3rd, received 5th : 3 days from the order to the door.
2nd order placed sept 5, shipped 6th, received 9th : 4 days from the order to the door.
3rd order placed sept 5, shipped 6th, received 7th : 2 days from the order to the door.

Hope this is a bit of a refresher.

[SloHD]

Personally I have no problems with either. Steve is definently faster, and more comforting to order from.

[ron1950]

Personally I have no problems with either. Steve is definently faster, and more comforting to order from.

I agree totally but I do use kentec occationally with no problems