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View Full Version : Horizon Hobby Has The Best Customer Support



shotimes95
08-29-2010, 07:14 PM
Three weeks after i purchased my formula fastech, the hull cracked in half on the left side where the battery tray was glued in. They worked with me and followed up as stated. To answer you questions, why am i posting this?? They decided to give me a Miss Geico in exchange for my formula fastech!! I cant wait to put it in the water on tuesday!! I spoke with one of the engineers that worked closely with the project and he stated that the boat is going to be a blast to run. And he also stated to expect speeds of 40 mph out of the box on a good set of 2S lipos! I cant wait and ill post pics and vids on my maiden voyage!!

johnf
08-29-2010, 08:26 PM
Wow, that's a sweet exchange!

shotimes95
08-29-2010, 08:44 PM
You bet ya!!!!!!!!!!!!!

the5
08-29-2010, 09:20 PM
did you send in the fastech?

shotimes95
08-29-2010, 09:51 PM
I did send it back... Y u ask?

the5
08-29-2010, 09:53 PM
seems weierd that they would do that.Were the fastechs out of stock?

jac4412
08-29-2010, 10:40 PM
It is interesting... Formula Fastech is 40 bucks cheaper... not an even trade in. But thats a great deal for you!

shotimes95
08-30-2010, 12:25 PM
The Fastech was outta stock and they couldn't get a hull or even a new boat... They made me pay tax and $40 so I'm happy!!

Darin Jordan
08-30-2010, 12:48 PM
The Fastech was outta stock and they couldn't get a hull or even a new boat... They made me pay tax and $40 so I'm happy!!


Having raced the Fastech, I can assure you that you'll be MUCH happier with the Geico!

shotimes95
08-30-2010, 01:02 PM
Having raced the Fastech, I can assure you that you'll be MUCH happier with the Geico! I'm glad u said that!! The formula was a great boat but they said you did a very good job with this boat... if you would, pm me if u ever have some tweaks available. Thanks!!

jac4412
08-30-2010, 01:23 PM
Darin I know you said you didnt get to try out some props but any suggestions on what props to try on her? Mine will be home on the 3rd